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These Terms and Conditions are the standard terms for the sale of goods by RevLock LTD, a Private Limited Company registered in England under company number 83948311, with a registered address at Tanglewood Offices, Burhill Road, Surrey, KT12 4BJ.
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
2.1 RevLock LTD is a Private Limited Company registered in England under company number 13735698, with its registered address at Tanglewood Offices, Burhill Road, Surrey, KT12 4BJ.
3.1 These Terms and Conditions govern the sale of Services and Goods by RevLock LTD via telesales, forming the basis of the Contract between us and you. Before placing an Order, you will be directed to these terms and conditions. Please read them carefully. If you have any questions, please ask for clarification. 3.2 Any information provided by us, including details given over the phone, marketing materials, price lists, or other information, does not constitute a contractual offer. Your Order represents a contractual offer that we may, at our discretion, accept. 3.3 A binding contract is formed once we accept your Order, as indicated by our Order Confirmation, which will be provided in writing via email or SMS. 3.4 We will ensure that the following information is made available to you before the Contract is finalized: 3.4.1 The main characteristics of the Services and Goods; 3.4.2 Our identity and contact details (as stated in Clause 2); 3.4.3 The total Price, including taxes, or how the Price will be calculated if not fixed; 3.4.4 Any additional delivery charges, or how these will be calculated if not predetermined; 3.4.5 Payment, delivery, and service timelines; 3.4.6 Our complaints handling policy; 3.4.7 Information regarding our obligation to supply Services and Goods in line with the Contract; 3.4.8 Details of after-sales services and guarantees, if applicable.
4.1 We make every reasonable effort to ensure that the Services and Goods match the descriptions provided by our sales team. However, minor variations may occur. 4.2 If the Services and Goods provided do not conform to the Contract, please see Clause 9. 4.3 We reserve the right to correct any errors or omissions in sales information, pricing, or other documentation as soon as possible. If these corrections affect the Price, and you have already made a payment, we will issue a refund for any excess paid. 4.4 We may alter the specification of the Services and Goods as required to comply with any safety, legal, or regulatory requirements.
5.1 All Orders for Services and Goods placed via telesales are subject to these Terms and Conditions. 5.2 You may amend your Order at any time before we begin providing the Services and Goods by contacting us. These requests do not need to be in writing. 5.3 If your Order is changed, we will inform you of any changes to the Price at the time of contact and confirm the amendment. 5.4 If you change your mind, you may cancel your Order before we start providing the Services and Goods, or under certain conditions, after Services have commenced. Refer to Clauses 12 and 13 for cancellation details. 5.5 We reserve the right to cancel your Order before the Services and Goods are provided under the following conditions: 5.5.1 Necessary personnel or materials are unavailable; 5.5.2 An event outside our control continues for more than 14 Calendar Days (refer to Clause 11). 5.6 If we cancel your Order under Clause 5.5 and you have already paid, a refund will be issued within 14 Calendar Days. We will notify you by phone if we cancel your Order.
6.1 The Price of the Services and Goods will be confirmed by our sales team when you place your Order. 6.2 If a Special Price is offered, it will be valid for 30 minutes or the period specified in the offer. Special Prices requiring a promotion or voucher code will only be available if the code is provided at the time of ordering. 6.3 Prices may change at any time, but any changes will not affect Orders that have already been accepted. 6.4 Prices will be stated as inclusive or exclusive of VAT. If the VAT rate changes between your Order date and payment, the VAT amount will be adjusted accordingly, except for Orders where payment has already been received. 6.5 Accepted payment methods include: 6.5.1 Card Payment; 6.5.2 BACS Transfer; 6.6 No additional fees are charged for any payment methods listed in Clause 6.5.
7.1 By law, we will provide the Services with reasonable skill and care, following best practices and industry standards. Services will begin on the date agreed upon in your Order Confirmation. If you request Services to begin within the statutory 14 Calendar Day cancellation period, your right to cancel may be affected (see Clause 12). 7.2 We will continue providing the Services until the Order is completed. 7.3 We strive to deliver the Services in a timely manner, but cannot be held responsible for delays due to events beyond our control (see Clause 11). 7.4 If we require information from you to provide the Services, we will notify you as soon as possible. This may include documents such as Photo ID, V5C, and Vehicle Insurance Certificate. 7.5 Delays, incomplete, or incorrect information provided by you may result in delays for which we are not responsible. Additional work required due to such issues may incur extra charges. 7.6 In certain situations, such as technical issues, we may need to suspend or interrupt the Services. We will inform you in advance, unless it’s an emergency.
8.1 We aim to provide trouble-free Services, but if issues arise, please notify us as soon as possible via phone. 8.2 We will make reasonable efforts to resolve any problems quickly and efficiently. 8.3 No charges will apply for resolving issues caused by us, our agents, or subcontractors. However, if the problem is due to incorrect or incomplete information provided by you, we may charge for remedial work. 8.4 As a consumer, you have legal rights regarding the purchase of services. For detailed information, contact your local Citizens Advice Bureau or Trading Standards Office.
9.1 By law, we must provide Goods that are satisfactory, fit for purpose, and as described at the time of purchase. If Goods are faulty, damaged, or incorrect, please contact us promptly to arrange a repair or replacement. 9.2 You will not be eligible for a claim under this Clause if the faults or damage were disclosed prior to purchase, if the Goods were used for an unsuitable purpose, or if the problem resulted from normal wear and tear, misuse, or intentional damage. 9.3 For full details of your rights, contact your local Citizens Advice Bureau or Trading Standards Office.
10.1 We are not responsible for any foreseeable loss or damage resulting from our breach of these Terms and Conditions or negligence. Foreseeable loss or damage is that which is an obvious consequence of the breach or was contemplated when the Contract was created. 10.2 Nothing in these Terms and Conditions limits our liability for failing to perform Services with reasonable care and skill, or for providing inaccurate information about the Services or us. 10.3 These Terms and Conditions do not exclude or limit liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. 10.4 These Terms and Conditions do not affect your legal rights as a consumer.
11.1 We are not liable for failure or delay in performing our obligations due to events beyond our control, such as technical issues, traffic delays, parts availability, power failures, strikes, civil unrest, natural disasters, or other unforeseen events. 11.1.1 In some cases, underlying vehicle issues or undisclosed modifications may prevent us from completing a service. If so, we will inform you promptly, and you may be required to cover a call-out/diagnostic fee of £100 + VAT, unless stated otherwise during the initial call. 11.2 If an event outside our control occurs that affects our ability to fulfill our obligations: 11.2.1 We will notify you as soon as possible; 11.2.2 Our obligations will be suspended, and time limits extended; 11.2.3 We will inform you when the event ends and provide new dates or times for the Services and Goods as needed; 11.2.4 If the event continues for more than 60 days, we will cancel the Contract and refund any amounts owed; 11.2.5 You may also cancel the Contract if an event outside our control occurs. Refunds will be processed as soon as possible.
12.1 As a consumer, you have the right to cancel your Contract within 14 Calendar Days of its formation. You may cancel for any reason, including if you change your mind. 12.2 If you request Services to begin within the 14 Calendar Day period, your right to cancel may be limited. By requesting Services to start within this period, you agree that: 12.2.1 If the Services are fully performed within the 14-day period, you lose the right to cancel. 12.2.2 If you cancel after Services have begun but are not complete, you will be required to pay for the Services provided up to the point of cancellation. The standard cancellation charge is £100 + VAT, unless otherwise stated during the initial call. 12.3 Standard cancellation within 15 minutes with no action taken – refund minus £30 admin fee. Standard cancellation within 30 minutes with no action taken – refund minus £60 admin fee. Standard cancellation after 30 minutes – refund minus agreed Standard cancellation fee. 12.4 To cancel under this Clause, notify us before the end of the 14-day period: 12.4.1 By phone at 0208 123 5633; 12.4.2 By email at info@revlock.co.uk; 12.4.3 By WhatsApp at 0208 123 5633. 12.5 Refunds will be issued within 14 Calendar Days of receiving your cancellation notice. 12.6 Refunds will be made using the same payment method used to place the Order.
13.1 Cancellations after the 14 Calendar Day period are subject to the specific terms governing the Services and may involve a minimum contract duration. 13.2 To cancel, notify us in any convenient way: 13.2.1 By phone at 0208 123 5633; 13.2.2 By email at info@revlock.co.uk; 13.2.3 By WhatsApp at 0208 123 5633. 13.3 Refund eligibility may vary based on the Services ordered, and further payment may be required upon cancellation. 13.4 Refunds will be issued within 14 Calendar Days of receiving your cancellation notice. 13.5 Refunds will be made using the same payment method used to place the Order.
14.1 For general inquiries or complaints, contact us by phone at 0208 123 5633 or by email at info@revlock.co.uk. 14.2 For orders, payments, and delivery inquiries, contact us by phone at 0208 123 5633 or by email at info@revlock.co.uk.
15.1 We welcome customer feedback and strive to ensure a positive experience. However, if you have a complaint, we want to hear from you. 15.2 Complaints are handled in accordance with our complaints policy, available on our website. 15.3 To make a complaint, contact us: 15.3.1 In writing to Complaints Department, RevLock LTD, Tanglewood Offices, Burhill Road, Surrey, KT12 4BJ; 15.3.2 By email to info@revlock.co.uk; 15.3.3 By phone at 0208 123 5633.
We use your personal information as outlined in our Privacy Policy, available on our website.
17.1 We may transfer our rights and obligations under these Terms and Conditions to a third party. If this happens, we will inform you in writing. Your rights will not be affected. 17.2 You may not transfer your rights and obligations under these Terms and Conditions without our written permission. 17.3 The Contract is between you and us. No other person or party will have the right to enforce any of its terms. 17.4 If any provision of these Terms and Conditions is deemed unlawful or unenforceable by a court, the remaining provisions will remain in effect. 17.5 No delay or failure by us to exercise any of our rights means we have waived that right.
18.1 These Terms and Conditions, the Contract, and the relationship between you and us are governed by the law of England & Wales. 18.2 As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. 18.3 Any dispute or claim arising from these Terms and Conditions, the Contract, or our relationship will be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, depending on your residency.
Phone
0208 123 5633
Address
Tanglewood Offices, Burhill Road, Surrey, KT12 4BJ
Business Hours
24 hours a day, 365 days a year